HR EDGE OS
Keep Your Best People: Questions to Ask
Ask before the resignation letter, not after.
The setup (say this first)
- •“This isn't a review. Nothing here goes in a file. I want to know what keeps you here and what would make you leave, so I can act on it.”
The questions
- •What do you look forward to when you come to work?
- •What would make you start taking recruiter calls?
- •When was the last time you thought about leaving — and what triggered it?
- •What talent do you have that we're not using?
- •What did you love at a previous job that you don't have here?
- •If you could change one thing about your job, what would it be?
After the conversation
- Pick ONE thing they said and act on it within two weeks
- Tell them what you did — connect the action to the conversation
- The one thing I'm acting on: